With vaccines coming, our simultaneous love of the office and hate of the office are colliding head-on with our love-hate relationship with technology. ![]() He describes the pandemic operating model that Salesforce came to embrace, and how the urgencies of this moment made joining forces with Slack appealing to both sides. Bret talks about the initial paralysis at his own company, when remote work hit in 2020. A Salesforce-Slack combination will help define that future, for many enterprises. The pandemic radically altered workplaces but it remains unclear which changes will be permanent and which will fade. I wanted to talk to Bret because he’s on the frontlines, creating the much-talked about future of work. I’m Bob Safian, former editor of Fast Company, founder of the Flux Group and host of Masters of Scale: Rapid Response. Bret was a key architect of Salesforce’s recent $28 billion deal for Slack, an announcement that got investment markets and tech firms buzzing. What new opportunities does the adversity of 2020 teach you? I see a lot of opportunities for companies to grow and accelerate out of this pandemic who really lean into those changes.īRET TAYLOR: That’s Bret Taylor, president and COO of Salesforce. I do think that 2020 it’s a time for people and companies who are resilient to adversity to grow. You’ll never hear the word “good year” and “2020” together in a sentence coming out of my mouth. ![]() It has really clarified what’s important for Salesforce to do in the future. This year has been a defining moment in Salesforce’s history. ![]() And I do think it influenced our perspective on what is the technology we want to be providing our customers three, four, or five years from now? You can’t ignore the fact that the entire economy has gone digital overnight and the relevance of tools like Slack in a world that is all digital, in a world where people are working from anywhere, in a world that I think won’t snap back to the way it was in 2019. We needed a new way of operating the company that recognized everyone’s individual responsibilities. There was a period where people just didn’t know what to do. BRET TAYLOR: The entire engine by which we engage with our customers just disappeared.
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